Frequently Asked Questions
OUR SERVICES
Services We Provide
We help financial institutions navigate the digital landscape with innovative solutions that enhance member experiences, streamline operations, and drive sustainable growth.
Core Banking
Account Management
Transaction Processing
Customer Relationship Management (CRM)
Mobile Banking
PesaPepe Mobile Banking: Pesapepe Mobile Banking offers multiple access points, including:
USSD: This is a menu-driven solution accessible through our primary shared code, *879#, and a backup code *806#. It also supports dedicated USSD codes if that is the preferred option.
Mobile Application: We provide support to both Android and lOS devices, allowing.
Agency Banking
Balance Inquiry: Empower members to conveniently check their account balances.
Mini Statement: Provide concise summaries of recent account transactions for enhanced financial awareness.
Cash Withdrawal: Enable members to effortlessly withdraw cash from their savings accounts through our agency banking services.
Cash Deposit: Facilitate seamless cash deposits and loan repayments for members using our agency banking platform.
E-Board
A software solution designed to enhance the efficiency and collaboration of corporate or organizational boards. It facilitates digital document management, meeting scheduling, secure access controls, electronic voting, and collaboration tools. With
Performance Management
A Performance Management System is a strategic approach to aligning individual and team performance with organizational goals. It involves setting clear and Measurable objectives. Providing continuousFeedback, conducting regular performance assessments, and fostering employee development. Recognition and rewards are used to motivate high performance, and data-driven insights guide decision-making. The system aims to engage employees, Encourage continuous Improvement, and enhance overall organizational effectiveness
Members Portal
Real-time Account Updates: Stay informed with live snapshots of account balances, recent transactions, and detailed account statements.
Loan Services: Explore guaranteed loans, track loan details, including guarantors, and monitor the progress of in-process loan applications.
Track Running Fixed Deposits: Keep tabs on your ongoing fixed deposits.
Alternate Channel Management: Stay informed on active alternate channels.
Loan Calculator: Estimate loan repayment amounts and terms effortlessly.
Financial Documentation: Easily download dividend slips for investment-related transactions.
Employee Services: Streamline staff administrative processes with digital leave applications and convenient access to digital payslips.
SMS Communication
FIKIWA SMS System
Bulk Message Sending Capabilities: Ability to send many SMS messages to multiple recipients at once.Scheduled Messaging: Feature allowing users to schedule SMS messages for a future date and time.
EDMS
A software solution that facilitates the creation, organization, storage retrieval, and management of digital documents within an organization
Online Loan Form Submission
Streamlined Onboarding: Effortlessly bring new members into the system through a simplified and efficient online onboarding process.
- Digital Forms: Utilize online forms to gather necessary information from new members, eliminating the need for paper-based processes.
- Document Submission: Enable members to submit required documents electronically, reducing manual paperwork and expediting the onboarding timeline.
- Automated Verification: Implement automated verification processes to ensure accuracy and completeness of member information.
- Secure Data Transmission: Ensure the security of member data during the online onboarding process through encrypted and protected data transmission channels.
- User-Friendly Interface: Provide a user-friendly interface for members to navigate the online onboarding system easily.
- Real-time Updates: Keep members informed about the onboarding progress with real-time updates and notifications.
- Compliance Integration: Integrate compliance checks and validations into the onboarding system to adhere to regulatory requirements.
- Mobile Accessibility: Enable members to complete the onboarding process using mobile devices for added convenience and flexibility.
- Seamless Integration: Integrate the online member onboarding system with other relevant platforms and databases within the organization.
E-Guarantor ship
Digital Guarantor Process: Facilitate the electronic submission and approval of guarantor information through an efficient and secure e-guarantorship system.
Paperless Workflow: Eliminate the need for traditional paper-based guarantor forms by transitioning to a seamless digital workflow for guarantorship processes.
Online Submission: Allow guarantors to submit their information online, providing a convenient and accessible platform for their involvement in the guarantee process.
Automated Verification: Implement automated verification checks to ensure the accuracy and legitimacy of guarantor details, streamlining the approval process.
Secure Data Handling: Prioritize the security and confidentiality of guarantor information by employing robust encryption and data protection measures.
Instant Notifications: Keep all relevant parties informed with instant notifications and updates on the status of e-guarantorship applications and approvals.
User-Friendly Interface: Design a user-friendly interface for both guarantors and administrators, enhancing the overall experience and ease of navigation.
Compliance Integration: Embed compliance checks and regulatory requirements within the e-guarantorship system to ensure adherence to industry standards.
Seamless Integration: Integrate the e-guarantorship system with other related platforms and databases to maintain consistency and data integrity across the organization.
Audit Trail: Establish an audit trail to track the history of e-guarantorship transactions, providing transparency and accountability in the process.
ICT Consultancy
ICT Consultancy offers strategic guidance to organizations in optimizing their Information and Communication Technology (ICT) landscape. This includes strategic technology planning, system analysis, cybersecurity consulting, cloud solutions, data management, digital transformation, and project management. The consultancy also covers areas such as governance, compliance, user experience design, application development, risk assessment, audit, and emergency response planning.Through ICT consultancy, organizations can enhance efficiency, security. and overall performance by leveraging technology solutions aligned with their business objectives
Training
Hardware Sales Hardware sales involve providing a diverse range of high-quality products, including computers, servers, and peripherals. Key elements include expert advice to assist customers in making informed decisions, customization options for tailored solutions, competitive pricing, and accommodating bulk purchases. After-sales support, maintenance services, and partnerships with manufacturers contribute to customer satisfaction. ❖ We Are Committed To Making A Positive And Real Differencecument Management System)
BRANDS WE WORK WITH
We are trusted by
